Shipping policy

Shipping Policy

PROCESSING TIME — PLEASE READ

Your piece doesn't exist yet when you order it.

Nearly everything we sell is poured to order. After you order, we sculpt, pour, engrave, and hand-finish your piece before it ships. That takes 2 to 3 weeks on average.

We could ship faster by keeping a warehouse of identical stamped pieces. We don't, and that's the whole point. If you need something in hand by a specific date, email us before ordering and we'll tell you honestly whether we can make it.

You'll receive tracking by email the moment your piece leaves the bench.

DOMESTIC SHIPPING (UNITED STATES)

Orders ship via USPS with tracking. Delivery typically takes 2 to 5 business days after your order ships — so plan on roughly 3 to 4 weeks from order to doorstep.

Shipping cost is calculated at checkout based on weight and destination.

INTERNATIONAL SHIPPING

We ship worldwide and have sent pieces to more than 21 countries. International orders ship with tracking. Delivery typically takes 7 to 21 business days after your order ships, on top of the 2 to 3 week pour time.

CUSTOMS, DUTIES, AND TAXES

International customers are responsible for any import duties, taxes, or customs fees charged by their country. These are not included in your order total and are not collected by us. Your local customs authority sets these charges — contact them if you need an estimate before ordering.

If a package is refused or abandoned at customs, we can only refund the cost of the piece once it is returned to us, less shipping.

INSURANCE AND LOST PACKAGES

Every order ships insured. If your tracking shows delivered but the package isn't there, check with neighbors and your local carrier first, then email us within 7 days and we'll open a claim.

If tracking stops updating for more than 10 business days domestically or 30 days internationally, contact us and we'll investigate.

INCORRECT ADDRESSES

Please double-check your shipping address at checkout. We ship to the address provided. If a package is returned to us due to an incorrect address, we'll reship once you cover the return postage.

RESTRICTED DESTINATIONS

We cannot ship to a small number of countries due to carrier or legal restrictions. If we can't ship to yours, we'll refund your order in full.

QUESTIONS

theforge@abcustomsilverllc.com
AB Custom Silver LLC, PO Box 201, Northfield, VT 05663