Refund policy

Return and Refund Policy

We stand behind every piece we pour. If something isn't right, we'll make it right.

30-DAY MONEY-BACK GUARANTEE

You have 30 days from the delivery date to request a return for any reason. To be eligible, the piece must be in the condition you received it and in its original packaging, including the certificate of authenticity.

HOW TO START A RETURN

Email theforge@abcustomsilverllc.com with your order number and the reason for the return. We'll reply with return instructions and an address. Do not send a piece back before contacting us — returns sent without prior authorization may not be accepted.

RETURN SHIPPING

If the piece arrived damaged, defective, or incorrect, we cover return shipping. For all other returns, return shipping is the customer's responsibility. We strongly recommend a tracked and insured service. We can't issue a refund for a package that doesn't reach us.

REFUNDS

Once your return arrives and passes inspection, we'll issue a refund to your original payment method within 5 business days. Depending on your bank, it may take an additional 5 to 10 days to appear on your statement. Original shipping charges are non-refundable unless the return is due to our error.

CUSTOM AND MADE-TO-ORDER PIECES

Custom commissions are made specifically for you and cannot be returned or refunded once production begins. We'll confirm all details with you in writing before we start work. This does not affect your rights if a custom piece arrives damaged or is not what was agreed.

DAMAGED OR INCORRECT ORDERS

If your piece arrives damaged or you received the wrong item, email us within 7 days of delivery with photos. We'll send a replacement or issue a full refund, including shipping, at no cost to you.

INTERNATIONAL RETURNS

We accept returns from any country we ship to under the same 30-day terms. Customers are responsible for return shipping and any customs charges. Import duties and taxes paid on the original order are not refundable by us — contact your local customs authority about recovering those.

EXCHANGES

Want a different piece instead of a refund? Email us. We'll work it out.

QUESTIONS

theforge@abcustomsilverllc.com
AB Custom Silver LLC, PO Box 201, Northfield, VT 05663